Terms of Service

Effective Date: June 26, 2026

1. Introduction and Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the services provided by MapleBloom Garden Co. ("MapleBloom Garden Co.", "we", "us", or "our"), including any related communications, estimates, proposals, and service arrangements. By requesting, scheduling, or receiving any services from MapleBloom Garden Co., you agree to be bound by these Terms.

If you do not agree to these Terms, you must not use our services. These Terms apply to all customers, property owners, tenants, authorized agents, and any other persons who engage MapleBloom Garden Co. for services.

2. Scope of Services

MapleBloom Garden Co. provides garden and landscape-related services, which may include, without limitation:

• Garden design and planting plans
• Seasonal garden cleanups
• Lawn edging and bed maintenance
• Shrub and hedge trimming
• Mulching and soil improvement
• Irrigation system checks and adjustments
• Native plant installation

Any services provided are limited to the scope described in a written estimate, proposal, work order, invoice, or other written confirmation issued by MapleBloom Garden Co. We may decline or modify service requests at our discretion, including where site conditions, weather, safety concerns, access limitations, or legal restrictions make performance impractical or unsafe.

Unless expressly stated otherwise in writing, we do not provide engineering, surveying, arborist certification, pest control, electrical, plumbing, or structural services. Any recommendations we provide are general in nature and should not be treated as specialized professional advice outside the scope of garden services.

3. User Obligations and Responsibilities

You agree to:

• Provide accurate, complete, and current information when requesting services.
• Ensure that you have the legal right, authority, or permission to authorize work at the property.
• Disclose known hazards, including underground utilities, irrigation lines, drainage issues, unstable surfaces, wildlife concerns, toxic plants, pets, or other conditions that may affect service performance.
• Obtain any required approvals, permits, condominium permissions, landlord consent, or municipal authorizations unless we expressly agree in writing to do so.
• Provide safe and reasonable access to the property, including gates, water access, and parking where necessary.
• Secure pets, children, and valuables during service visits.
• Remove or identify fragile, valuable, or prohibited items in work areas.
• Review completed work promptly and notify us of any concerns within a reasonable time.

You are responsible for maintaining the condition of your property, including irrigation systems, soil conditions, plant health, and ongoing maintenance needs, unless a separate written maintenance agreement states otherwise.

4. Payment Terms and Conditions

Fees for services will be set out in our estimate, proposal, invoice, or written agreement. Unless otherwise stated, all prices are in Canadian dollars (CAD) and may be subject to applicable taxes, including GST/HST and any other required taxes.

• We may require a deposit before scheduling or commencing work.
• Payment is due upon completion of services unless otherwise specified in writing.
• For recurring or larger projects, we may invoice in stages or require progress payments.
• Late payments may be subject to interest at the maximum rate permitted by applicable law, or if no maximum is specified, at a reasonable rate disclosed on the invoice or agreement.
• You are responsible for any costs incurred in collecting overdue amounts, including reasonable collection costs and legal fees where permitted by law.

Estimates are based on the information available at the time and may change if site conditions differ from what was disclosed, if you request changes, or if additional work becomes necessary to complete the service safely and properly. Any material change in price will be communicated where reasonably possible before the additional work is performed.

5. Cancellation and Refund Policy

You may cancel a scheduled service by providing reasonable notice. Cancellation terms may vary depending on the type of service, materials ordered, labour reserved, and timing of the cancellation.

• If you cancel after materials have been purchased, special orders placed, or labour has been scheduled, you may be responsible for those costs.
• If you cancel within a short notice period before the scheduled service, a cancellation fee may apply.
• We may reschedule or cancel services due to weather, unsafe conditions, equipment failure, staff availability, or other reasonable causes.

Refunds, if any, are issued at our discretion in accordance with applicable law and the specific circumstances of the service. Completed services are generally non-refundable. If a service issue is reported, we may, at our option, inspect the work and offer a correction, partial credit, or other reasonable remedy where appropriate.

Plants, soil amendments, mulch, and other living or perishable materials are subject to natural variation and environmental conditions. We do not guarantee survival, growth, or performance unless a specific written warranty is provided.

6. Liability Limitations

To the fullest extent permitted by applicable law, MapleBloom Garden Co. shall not be liable for:

• Indirect, incidental, special, consequential, exemplary, or punitive damages;
• Loss of profits, loss of use, loss of enjoyment, or loss of business opportunity;
• Damage caused by pre-existing site conditions, hidden defects, underground utilities, irrigation failures, drainage issues, pests, disease, weather events, vandalism, theft, wildlife, or acts of third parties;
• Damage resulting from inaccurate information provided by you or from your failure to disclose relevant site conditions;
• Damage arising from your failure to follow maintenance recommendations or aftercare instructions.

To the fullest extent permitted by law, our total liability for any claim arising out of or relating to the services shall not exceed the amount you paid to MapleBloom Garden Co. for the specific service giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for gross negligence, wilful misconduct, or other liability that cannot lawfully be limited in Canada.

7. Intellectual Property Rights

All content created or provided by MapleBloom Garden Co., including garden designs, planting plans, drawings, concepts, written recommendations, photographs, templates, and other materials, remains our property or the property of our licensors unless otherwise agreed in writing.

Upon full payment of all amounts due, you are granted a limited, non-exclusive, non-transferable licence to use the deliverables solely for the property and purpose for which they were created. You may not reproduce, resell, distribute, publish, or use our materials for other properties or commercial purposes without our prior written consent.

Any trademarks, logos, service marks, or trade names associated with MapleBloom Garden Co. remain our exclusive property.

8. Data Protection and Privacy

MapleBloom Garden Co. collects, uses, and discloses personal information only as necessary to provide services, manage customer relationships, process payments, communicate with you, comply with legal obligations, and improve our operations. We handle personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and any applicable provincial privacy laws.

Personal information may include your name, address, contact details, property access information, billing information, service history, and communications with us. We may share personal information with trusted service providers, payment processors, contractors, or advisors only as reasonably necessary to deliver our services or comply with law.

We take reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

By using our services, you consent to the collection, use, and disclosure of your personal information as described in these Terms and in any applicable privacy notice we may provide. You may contact us to request access to or correction of your personal information, subject to legal limitations.

9. Force Majeure

MapleBloom Garden Co. shall not be liable for any delay or failure to perform caused by events beyond our reasonable control, including but not limited to severe weather, storms, flooding, fire, labour disputes, supply shortages, transportation disruptions, power outages, acts of government, public health emergencies, equipment failure, or other force majeure events.

If a force majeure event occurs, we may suspend, reschedule, or cancel services without liability, and we will use reasonable efforts to communicate with you and resume performance when practicable.

10. Changes to Terms

We may update or modify these Terms from time to time to reflect changes in our services, business practices, or applicable law. The updated Terms will be effective when posted or otherwise communicated to you, unless a later effective date is stated.

Your continued use of our services after any changes become effective constitutes acceptance of the revised Terms. If you do not agree to the updated Terms, you must discontinue use of our services.

11. Applicable Law and Jurisdiction

These Terms and any dispute arising out of or relating to them, the services, or any related transaction shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

You agree that the courts located in Toronto, Ontario shall have exclusive jurisdiction over any dispute, claim, or proceeding arising from or relating to these Terms or the services, subject to any mandatory consumer protection rights or other non-waivable rights under applicable law.

12. Contact Information

If you have questions, concerns, or requests regarding these Terms or our services, please contact:

• MapleBloom Garden Co.
• 1240 Yonge Street, Toronto, ON M4T 1W5, Canada
• Email: [email protected]
• Phone: +1 (416) 782-6943

13. Severability Clause

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed or limited to the minimum extent necessary so that the remaining provisions remain in full force and effect. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the rest of these Terms.

By engaging MapleBloom Garden Co., you acknowledge that you have read, understood, and agree to these Terms of Service.